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Firstshift Platform Architecture
Firstshift is built as a modular, cloud-native AI-Powered supply chain planning platform that separates data, algorithms, and AI experiences into distinct yet integrated layers. This architecture delivers scalability, flexibility, and intelligence enabling businesses to unlock fast time-to-value while preparing for future growth.
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Data Layer
Unified, Governed
The Data Layer unifies internal and external signals into a clean, accessible foundation for planning:
Integration framework with Connectors to leading ERP systems
External data ingestion from POS, distributor feeds, weather, macroeconomic data, IoT
Canonical data model across product, customer, location, and time hierarchies
Pipelines supporting batch and near real-time ingestion with data quality and lineage
Governance and security with RBAC/ABAC and audit trails
Algorithms Layer
Forecasting, Optimization & In-Memory Planning
The Algorithms Layer powers intelligent supply chain planning with a library of high-performance models:
Forecasting engines: A Deep Neural Network supported “Best Fit “ model selection from a library of 20+ statistical and Machine learning forecasting models including ARIMA, Holt-Winters, Prophet, XGBoost, LSTM, STLF, nBeats
External data ingestion from POOptimization solvers: Mixed Integer Programming (MIP) and heuristics for sourcing, production, and allocationS, distributor feeds, weather, macroeconomic data, IoT
In-memory recalculation for interactive scenario planning at SKU and network scale
Configurable workflows for safety stock, service levels, replenishment rules, and lead times
Scenario modeling with multi-KPI evaluation across cost, service, inventory, and risk
AI Layer
Co-Pilots & Autonomous Agents
The AI Layer introduces intelligence and human-like interaction into supply chain planning:
Generative AI Co-Pilots with natural language Q&A and traceable insights
Agentic layer supporting development of autonomous agents for Forecasting, Demand Planning, Supply Planning, and S&OP workflows
Explainable AI with transparent reasoning and adoption support
Continuous learning that adapts to new demand, supply, and market signals
Embedded decision support with AI-driven next-best-action recommendations
Platform Scalability and Security
Hosted on AWS with support for both Multi-tenant and single tenant deployment models
“Evergreen” technology which enables automatic no-cost upgrades to latest versions for all customers
Enterprise class security; SOC -2 Certified
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End-to-End Platform Advantages
Separation of concerns: data, algorithms, and AI layers evolve independently but work seamlessly together
Scalability across thousands of SKUs, sites, and geographies
Faster time-to-value through pre-built connectors and modular algorithms
Future-ready with AI copilots and agents that enhance planner productivity
With Firstshift, supply chains don’t just react — they sense, predict, and adapt in real time
Our Technology Partners
Data Partner
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